Perfect store

Our goal in implementing Perfect Store for our clients is to make their retail operations more efficient and improve store performance. This results in increased sales, better customer satisfaction, and more effective processes. By using Perfect Store, we help our clients run their retail business more effectively and profitably.

Perfect storeCloudTPM
Image presents diagram with four cards. All of the cards have text and icon. Cards are connected via dotted lines. Its a visualization of Perfect Store proces: Perfest Store Visit execution, collecting data, KPI analysis, I,prove process.
Table of contents
Overview
Audit Tool
Visit KPI
Customer engagement
AI vision recognition

Perfect store
implementation

Perfect Store is a solution that uses image recognition technology to optimise the placement of products on the shelves and verify that display standards have been met. The application also enables field representatives to quickly check that prices and promotions are in line with central marketing strategies.

Challenges & Solutions

Poor Product Visibility
Perfect Store ensures optimal shelf placement using image recognition technology. This helps in identifying product locations and verifying if store display standards.
Low Stock Availability
With real-time product tracking, Perfect Store helps avoid stockouts by ensuring the availability of key products in the right stores, reducing lost sales
Non-compliant Pricing and Promotions
The app allows field reps to quickly check and ensure that product prices and promotions are aligned with central marketing strategies. This reduces the risk of miscommunication and helps maximize sales

Business benefits

Salesperson Relief

By using artificial intelligence to expedite data entry / survey completion, the auditor will have more time to build relationships with store management.

By using artificial intelligence to expedite data entry / survey completion, the auditor will have more time to build relationships with store management.

Brand recognition

Increase brand visibility by monitoring and making on-going improvements to key customer engagement points.

Increase brand visibility by monitoring and making on-going improvements to key customer engagement points.

Preventing Stockouts

Minimize the risk of items being out of stock, ensuring customers don't choose a competitor's product.

Minimize the risk of items being out of stock, ensuring customers don't choose a competitor's product.

Planogram Compliance

Make sure products in key customer engagement areas are arranged attractively, increasing your chances of sales.

Make sure products in key customer engagement areas are arranged attractively, increasing your chances of sales.

Competitive and Price

Intelligence – Gather data on competitor product prices and other factors affecting conversion, such as shelf share compared to competitors.

Intelligence – Gather data on competitor product prices and other factors affecting conversion, such as shelf share compared to competitors.

Promotion Compliance

Poorly executed promotions can fail to deliver expected results. Regular audits ensure promotion terms are followed.

Poorly executed promotions can fail to deliver expected results. Regular audits ensure promotion terms are followed.

Business Process

/01

Route planning
Input Details
Date, planned route length, travel time, and preparation time
Automatic Calculations
All remaining parameters
Route Optimization
Mapping meetings
Calendar View
Visibility of conflicts and continuous route optimization

/02

Promotion viewing
Promotion Definition
Directly within the Cloud for Customer system or replicated from NSP Cloud TPM
On-site Verification
Conditions, objectives, and list of covered products

/03

Points from previous visit
Access to Previous Visit Results
Assessing trends for improvement or decline for each store

/04

Points of engagement (POE)
Verification During Visits
Status of engagement points
Assessment Tools
Configured surveys, questions, tasks, and attachments (e.g., planograms)
Question Scope
Planogram compliance, inventory levels, promotions, and displays

/05

Surveys
KPI Configuration
Using product surveys
Attachments
Allowing photos and other attachments for each product in the survey

/06

Key performance indicators (KPIs)
KPI Definition
Assigning questions from multiple surveys
Scoring
Each question is weighted in the overall scoring
Presentation
Showing data results

/07

Engagement Map
Area Management
Managing promotional displays, product placements, and customer interaction zones

/08

Results
Current Visit
Measurement of all KPIs
Insights Area
Calculated KPIs for the entire visit
Engagement Points
Checking individual KPIs for each POE

Audit Tool

Audit Tool manages audit questionnaires during shop visits, focusing on indicators such as product availability and display compliance.
It allows multiple scenarios to be run for the same customer at the same time, based on the roles of the auditors (e.g. sales reps vs. Key Account Managers), enabling each to complete customised surveys with different questions.
This feature, unlike standard SAP C4C, provides complete data collection without overlap.

Audit tool interface displaying a question about warehouse stocking of strategic parts. The user selects an answer worth 100 points, with options to add documentation and comments. The audit shows progress at 36%, and a final score of 100 points out of 700. Buttons for navigating between questions and submitting or saving the audit are visible.

Case Study

Business Problem:

A retail chain faced challenges in conducting consistent store audits. The manual methods previously used led to errors, delays, and a lack of transparency in audit results. Audit data was scattered across different systems, making it difficult to track progress and implement improvements. Audits were not standardized, resulting in inconsistent evaluations of store performance.

Solution:

The company implemented the Audit Tool as part of the Perfect Store system, which allowed for standardizing the audit process. The tool automated the creation of questionnaires, data collection on-site, progress tracking, and result analysis. As a result, store audits became more organized, transparent, and based on consistent criteria, allowing for more efficient management of results.

/01

Audit Planning and Scheduling
Input Details
Auditors enter the visit schedule, evaluation criteria, and preparation time required for the audit.
Survey ManagmentGenerating surveys with predefined questions (e.g., yes/no, comments, attachments)
Assignment to LocationsAudits are mapped to specific store visits, ensuring clear task allocation.

/02

Conducting the Audit On-Site
Real-Time Data CollectionDuring the store visit, auditors fill out the questionnaire on-site using mobile devices
Additional Data CapturePhotos and documents can be attached to the audit, providing visual proof to support evaluation.
Score SystemEach audit generates a score based on established criteria, offering an objective measure of store performance.

/03

Audit Review and Submission
Draft and ReviewAuditors can save audits as drafts to review later or immediately submit completed audits.
Centralized SubmissionSubmitted audits are stored centrally, allowing easy access for review and comparison across locations.
Immediate FeedbackThe system automatically flags any critical issues that need immediate attention, so corrective actions can be prioritized.

/04

Reporting and Analysis
Detailed ReportingManagers can access reports with detailed breakdowns of store performance, comparing results across time and locations.
Trend AnalysisThe tool provides visual dashboards for trend tracking, helping leadership identify recurring issues or areas for improvement.
Data ExportAudit results can be exported to other systems (e.g., CRM or SAP) for further analysis.

Key Functions

Survey Creation

Add "yes/no" questions, comments, and attachments that can be linked to individual questions.

Add "yes/no" questions, comments, and attachments that can be linked to individual questions.

Draft management

Surveys can be saved as drafts, allowing for editing and completion at a later time.

Surveys can be saved as drafts, allowing for editing and completion at a later time.

Audit progress tracking

A progress bar shows the current status of the audit, helping to track completion.

A progress bar shows the current status of the audit, helping to track completion.

Answer history

The “Last Audit Answer” feature allows you to review previous responses to assess changes in audit results.

The “Last Audit Answer” feature allows you to review previous responses to assess changes in audit results.

Scoring system

The tool provides a system for assigning scores to audit results based on predefined criteria.

The tool provides a system for assigning scores to audit results based on predefined criteria.

Integration with SAP C4C

Integration with SAP C4C: The tool integrates with SAP C4C, enabling companies to use Audit Tool functonalities

Integration with SAP C4C: The tool integrates with SAP C4C, enabling companies to use Audit Tool functonalities

Visit KPI

Key Performance Indicators

In the Cloud Trade Promotion Management application, it is possible to verify the effectiveness of promotions based on various indicators and KPIs:

Defining KPIs for Store Condition
To measure the overall condition of the store, KPIs are defined for each visit
Assigning Survey Questions to KPIs
For a single KPI, questions from multiple surveys can be assigned, anda scored response can be indicated for each
Weighting KPIs for Meaningful Results
The weight of each KPI in the overall scoring is also set, allowing for the presentation of meaningful results.
Image shows multiple diagrams based on promotion raporting data

Customer engagement

Points of engagement (POE)

Ensure Points of Engagement are strategically placed in the store to attract customer attention. During visits, move between these points and verify their status using configured surveys, questions, tasks, and attachments (e.g., planograms). Questions should cover planogram compliance, inventory levels, promotions, and displays for comprehensive assessment.

Image shows multiple diagrams based on promotion raporting data

Engagement Map

Utilize the engagement map to navigate between points of engagement within the store efficiently, facilitating assessment and management of areas such as promotional displays, product placements, and customer interaction zones.

Image shows multiple diagrams based on promotion raporting data

AI vision recognition

Shelf checking AI

To make data entry in the store as easy as possible, we integrated AI features for product and label recognition. This will, for example, allow much faster survey completion during a Perfect Store visit. Example of use:

Real-time monitoring (cameras or autonomous device)
Out-of-stock detection
Product share in specific categories
Image shows simple visualization of supermarket shelf with a different product on it. One space is empty and it has overlayer with red rectangle and text "out of stock"designed by Freepik

120+ brands trusted us

UFA Ltd.

B2B Transformation in 12 Weeks. Tailored SAP Commerce with seamless integration.

Coca-Cola Hellenic Botteling Company

Fast-track Trade Management. Standard SAP functionalities in 25 weeks.

Porsche

SAP CRM Development, SAP CRM IC Implementation.

Wella

SAP Service Cloud Implementation for Efficient Complaint Management.

Pfleiderer

SAP Commerce Implementation and Integration with SAP ERP for B2B Online Store.

image/svg+xml

Unilever

SAP CRM TPM Prototype Implementation.

Continental

SAP CRM System Service Contract and Usage Base Billing Implementation.

image/svg+xml

Nestlé

SAP CRM TPM Implementation
Global Upgrade.

P&G

SAP CRM TPM Implementation. Comprehensive SAP ECC integration and system optimization.

Your Queries, Our Responses

Frequently
asked questions

In what business areas can NSP support us?

Retail execution management

Create a consistently positive customer experience in your store

‍

Promotion management

Increase revenue and market share - optimize the utilization of tools, strategies, and resources to promote a product

‍

Promotion optimization

Automate and streamline the planning, evaluation, and execution

‍

Pricing strategies

Determine and implement the most effective pricing strategy

‍

Field service management

Digitalize field service and optimize operations

‍

Return and complaint management

Minimize costs and understand customer needs

What technologies are in your portfolio?
  • SAP Commerce Cloud (B2B, B2C)
  • SAP Sales / Service Cloud
  • SAP Marketing
  • SAP Business Technology Platform (BTP) Development
  • SAP Business Process Automation
  • SAP S/4Hana
  • SAP ERP
  • SAP CRM
What is the delivery model and what benefits does it offer?

The delivery model involves 4 key points, it is focused on effective communication, continuous improvement, and clear roles and responsibilities.

‍

  • Team Preparation – named and fixed resources dedicated to the project
  • Knowledge Transfer & Alignment – onboarding, getting to know each other, common calendar, common knowledge
  • Service Delivery – SLA, daily standups routine, JIRA ticketing, priorities
  • Retrospective – every 3 weeks joint improvement session
Can I work with you if I’m not a big brand?

Many of SAP products are targeted to medium and large companies, however we do not restrict ourselves with company size and we always treat seriously and professionally any cooperation proposals.

How can I get an estimation of service implementation?

Most projects are estimated individually. Please contact us to request an estimate for one of our ready-to-go packages, or to schedule an assessment phase. The assessment phase includes a workshop to evaluate the development stage and define the project scope, followed by planning sessions for time and cost estimation, and ends with a solution presentation workshop.

How the implementation process looks like ?

Assessment Phase

‍

  • Workshop – to assess development stage
  • Scope Definition
  • Time estimation
  • Cost estimation
  • Solution presentation workshops

‍

Delivery

‍

  • Introduce teams and establish communication channels
  • Discuss project goals, requirements, and timelines
  • Requirements Development

‍

Testing

‍

  • Prepare Test scenarios and Test Cases
  • User Acceptance Tests

‍

Go-Live

‍

  • Move solution from development to other tenants in the landscape
  • Support during deployment to Production

‍

Post-Go-Live

‍

  • Prepare and handover documentation
  • Optional post-go-live support as an additional service
Can I request a proof of concept?

Yes, to request a proof of concept of our services simply fill out the contact form available on our website. Once you've submitted the form, we will schedule an assessment phase where workshops will be conducted, and the functional requirements of the PoC will be discussed.

How can I contact NSP?
  • Make a call: +48 604 279 798
  • Send an email: contact@nsp.biz.pl
  • Contact via LinkedIn with CEO Bartosz Szumiel

‍

Need advice?
Talk to our experts

Our team of experts is here to help. Schedule a consultation today and let's discuss how we can elevate your business to new heights.

Contact us