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Cloud Solutions
for industry leaders
We deliver Customer Experience solutions end-to-end in the cloud. From business requirements assessment to successful implementation.
We are official partner:
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We are your
CX Nearshoring partner
To meet customers growing expectations, is to provide cutting-edge cloud solutions with modern people-centric UX.
As NSP, we are dedicated to guide your digital transformation with our expertise in Customer Experience suite, Business Technology Platform and Trade Promotion Management.
We are specialized in business process consulting in Retail and CPG industry, we deliver full technical implementation including our own cloud products development such as NSP Cloud Trade Promotion Management.
We deliver Customer Experience solutions end-to-end in the cloud. From business requirements assessment to successful implementation.
Implementation of SAP Intelligent Robotic Process Automation (IRPA) for an electronic goods retailer operating in Europe focused on automating complaints and return processes. The solution combined with other SAP tools to support daily employee tasks.
Implementation of the SAP Commerce solution and its integration with systems such as SAP ERP and SAP CRM included creating a modern online store enabling business-to-business (B2B) sales.
The implementation of SAP Commerce Cloud for a North American pharmaceutical group optimized the B2B daily ordering process for approximately 400 pharmacies - system was specifically designed to streamline the ordering process for pharmacists and allowed to place orders to the central supply throughout the whole day, offering flexibility and efficiency in inventory management.
SAP Marketing improvements for a national Canadian retailer included implementing multiple consents for various email communication mediums, multi-banner promotional offers, product recommendations, reports and dashboards.
Implementation of SAP Sales Service Cloud Solution for a global leader in the beauty industry enabled effective reporting and resolution of product complaints, including side effects and other problems related to specific product.
Implementation of SAP Commerce and SAP Marketing solutions for an American cinema chain involved integrating both systems and creating a modern online store with seat reservation functionality and an overview of the cinema offerings.
Discover how we can assist you
We have worked on more than 120 projects for the most prominent brands
Thanks to our exceptional experience we delivered over 120 nearshoring projects in Germany, Switzerland, BeNeLux, UK and North America working with the most prominent brands
We are official partner of Google Cloud and SAP
Since 2011, we are SAP Partner specialized in Retail and Consumer Goods industry solutions, working with SAP Customer Experience products portfolio. We also have certified experience to successfully deliver Google Cloud solutions to our customers.
Frequently
asked questions
Retail execution management
Create a consistently positive customer experience in your store
Promotion management
Increase revenue and market share - optimize the utilization of tools, strategies, and resources to promote a product
Promotion optimization
Automate and streamline the planning, evaluation, and execution
Pricing strategies
Determine and implement the most effective pricing strategy
Field service management
Digitalize field service and optimize operations
Return and complaint management
Minimize costs and understand customer needs
- SAP Commerce Cloud (B2B, B2C)
- SAP Sales / Service Cloud
- SAP Marketing
- SAP Business Technology Platform (BTP) Development
- SAP Business Process Automation
- SAP S/4Hana
- SAP ERP
- SAP CRM
The delivery model involves 4 key points, it is focused on effective communication, continuous improvement, and clear roles and responsibilities.
- Team Preparation – named and fixed resources dedicated to the project
- Knowledge Transfer & Alignment – onboarding, getting to know each other, common calendar, common knowledge
- Service Delivery – SLA, daily standups routine, JIRA ticketing, priorities
- Retrospective – every 3 weeks joint improvement session
Many of SAP products are targeted to medium and large companies, however we do not restrict ourselves with company size and we always treat seriously and professionally any cooperation proposals.
Most projects are estimated individually. Please contact us to request an estimate for one of our ready-to-go packages, or to schedule an assessment phase. The assessment phase includes a workshop to evaluate the development stage and define the project scope, followed by planning sessions for time and cost estimation, and ends with a solution presentation workshop.
Assessment Phase
- Workshop – to assess development stage
- Scope Definition
- Time estimation
- Cost estimation
- Solution presentation workshops
Delivery
- Introduce teams and establish communication channels
- Discuss project goals, requirements, and timelines
- Requirements Development
Testing
- Prepare Test scenarios and Test Cases
- User Acceptance Tests
Go-Live
- Move solution from development to other tenants in the landscape
- Support during deployment to Production
Post-Go-Live
- Prepare and handover documentation
- Optional post-go-live support as an additional service
Yes, to request a proof of concept of our services simply fill out the contact form available on our website. Once you've submitted the form, we will schedule an assessment phase where workshops will be conducted, and the functional requirements of the PoC will be discussed.
- Make a call: +48 604 279 798
- Send an email: contact@nsp.biz.pl
- Contact via LinkedIn with CEO Bartosz Szumiel
Need advice?
Talk to our experts
Our team of experts is here to help. Schedule a consultation today and let's discuss how we can elevate your business to new heights.
